30-day postage paid returns

      Terms and Conditions - Purchasing Goods

      Terms of Service

      OVERVIEW

      All visitors and purchasers must be aged 18 years or older to browse our website and place orders.

      This website is operated by NEWVICA TECHNOLOGY CO., LIMITED. Throughout this document, references to “we”, “us” and “our” denote NEWVICA TECHNOLOGY CO., LIMITED. We provide this website along with all information, tools and services contained herein subject to your acceptance of all terms, conditions, policies and notices set out below.

      You must be at least 18 years of age to purchase our dietary supplements from our store. We reserve the right to request official age verification documents prior to confirming and dispatching your orders.

      By accessing our website and/or completing purchases, you enter into our service agreement and agree to be bound by these Terms of Service, together with all supplementary terms, conditions and policies referenced herein or accessible via hyperlinks. These Terms apply to all site users, including browsers, shoppers, customers and content contributors.

      Please read these Terms of Service thoroughly before accessing our website. Your use of any part of the site signifies your acceptance of these terms. If you do not consent to all provisions contained herein, you are not permitted to access the website or utilise our services. These Terms constitute a binding contractual offer accepted upon your use of the platform.

      Any newly launched functions or tools added to our online store shall also be governed by these Terms of Service. You may view the latest version of the Terms at any time on this page. We reserve the right to revise, amend or replace any clause by publishing updates on our website. It is your obligation to check this page regularly for revisions. Continued use of our website following policy updates constitutes your acceptance of the amended terms.

      SECTION 1 - ONLINE STORE CONDITIONS

      By accepting these Terms of Service, you warrant that you have reached the age of majority applicable in your Australian state or territory of residence. If you are purchasing on behalf of minors, you confirm you hold full parental consent for their access to this website.

      You may not utilise our products for unlawful or unauthorised purposes, nor breach any local, state or federal Australian laws during your use of our services (including copyright legislation).

      You are prohibited from uploading or transmitting computer worms, viruses or any malicious destructive code. Any breach of these Terms will result in immediate suspension or termination of your account and service access.

      SECTION 2 - GENERAL TERMS

      We reserve the right to refuse service to any user at our sole discretion at any time.

      Please note that non-payment information you submit may be transmitted without encryption across multiple networks and adjusted to match the technical requirements of devices and internet connections. All credit card payment details are fully encrypted during online transmission for security.

      You shall not reproduce, duplicate, copy, resell or exploit any part of our website, services or platform content without our prior written authorisation.

      Headings are used purely for reading convenience and shall not restrict or alter the legal effect of these Terms.

      SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

      We do not warrant that content displayed on our website is entirely accurate, comprehensive or up-to-date. All material is for general reference only and shall not be treated as the sole basis for personal decisions; please consult professional medical and official authoritative sources before purchasing dietary supplements. You bear full responsibility for any decisions made based on website content.

      The website may contain historical archived information, which is not current and provided solely for reference. We retain the right to amend site content at any time, without an obligation to proactively update information. You are responsible for monitoring website revisions independently.

      SECTION 4 - SERVICE AND PRICE ADJUSTMENTS

      Product prices are subject to alteration without prior notice.

      We reserve the right to modify, suspend or terminate our website services, in whole or in part, at any time without notification. We shall not be liable to you or any third party for price fluctuations, service suspension or discontinuation.

      SECTION 5 - PRODUCTS & SERVICES

      Our dietary supplement products are sold exclusively via this online store, available in limited stock, and eligible for returns and exchanges strictly in accordance with our Refund Policy.

      We have taken every reasonable measure to display product colours and pictures accurately on screen; however, we cannot guarantee colour consistency across all computer, mobile and tablet displays.

      We reserve the right to restrict product sales to specific individuals, regions or jurisdictions on a case-by-case basis, and limit purchase quantities per order. All product descriptions and pricing may be adjusted without advance notice at our discretion. We may discontinue any product range anytime. Product offers are invalid where prohibited by Australian law.

      We do not guarantee that the quality of purchased dietary supplements will fully match your expectations, nor warrant that all minor technical errors on the website will be rectified immediately. Note: Our products are dietary supplements only, not prescription medicines, and carry no medical treatment or curative effects.

      SECTION 6 - BILLING & ACCOUNT INFORMATION ACCURACY

      We reserve the right to cancel or reject any submitted orders. We may cap purchase quantities per customer account, household or order, including orders linked to identical payment cards, billing addresses or delivery addresses. If your order is modified or cancelled, we will notify you via the email or contact number provided during checkout. We may decline orders deemed bulk resale or wholesale purchases by distributors.

      You agree to submit valid, complete and accurate account, delivery and payment details for all transactions. Please promptly update your email, card expiry dates and contact information to ensure smooth order processing and communication.

      For detailed rules, please refer to our Refund Policy: [LINK TO REFUND POLICY]

      SECTION 7 - OPTIONAL THIRD-PARTY TOOLS

      We may grant you access to third-party functional tools over which we hold no oversight, control or editing authority.

      These external tools are provided “as is” and “as available” without warranties or endorsements of any kind. We accept no liability arising from your use of third-party tools. Your use of these tools is entirely voluntary and at your own risk; please review the third party’s own terms of service beforehand.

      Future website updates and new features shall also fall under the jurisdiction of these Terms of Service.

      SECTION 8 - THIRD-PARTY LINKS

      Our website may embed content and links originating from external third-party platforms.

      External hyperlinks will redirect you to unaffiliated websites. We do not audit or verify the accuracy of third-party content, and disclaim all liability for external websites, their goods, services and privacy policies.

      Please carefully check the terms and policies of third-party merchants before completing transactions. All disputes regarding third-party products need to be raised directly with the relevant provider.

      SECTION 9 - USER COMMENTS, FEEDBACK & SUBMISSIONS

      If you voluntarily send us suggestions, product feedback, creative proposals, reviews or other content via email, post or online forms (“Comments”), you grant us the perpetual, unrestricted right to edit, copy, publish, distribute, translate and utilise such content across all media formats.

      We are not obligated to keep your comments confidential, provide financial compensation for submissions, or reply to every message received.

      We reserve the right (without obligation) to monitor and delete content deemed illegal, offensive, defamatory, obscene, threatening, infringing intellectual property rights or violating these Terms.

      You warrant that your comments will not infringe third-party privacy, copyright, trademark or personality rights, and shall not contain malicious viruses or abusive language. You may not use fake email addresses or impersonate others when leaving feedback. You bear sole responsibility for the authenticity and legality of your published content.

      SECTION 10 - PERSONAL DATA PROTECTION

      Your personal information submitted during checkout is governed by our official Privacy Policy.

      We comply with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs) to safeguard your personal information securely. Age verification procedures will be implemented in line with Australian local regulations to confirm you meet the minimum purchasing age requirement.

      SECTION 11 - TYPOS, INACCURACIES & OMISSIONS

      Occasionally, typographical errors, pricing mistakes or stock status inaccuracies may appear on the website relating to product descriptions, promotions, shipping fees and availability. We reserve the right to correct such errors, update information or cancel affected orders without prior notice, even after you have completed payment.

      We are not required to actively update website content unless mandated by Australian law; no fixed refresh cycle applies to platform information.

      SECTION 12 - PROHIBITED ACTIVITIES

      In addition to other restrictions listed above, you are forbidden to: (a) Use the website for illegal activities; (b) Incite others to commit unlawful acts; (c) Violate Australian federal, state and local statutes; (d) Infringe our intellectual property rights or those of other parties; (e) Harass, insult, slander or discriminate against others based on gender, ethnicity, religion, age, disability and other attributes; (f) Submit false or misleading information; (g) Upload viruses and malicious code that disrupt website operation; (h) Collect and track other users’ personal data without permission; (i) Engage in spam, phishing, web crawling and data scraping; (j) Utilise the platform for obscene or immoral purposes; (k) Bypass website security systems.

      We may terminate your access to all services immediately if you violate the above prohibitions.

      SECTION 13 - WARRANTY DISCLAIMER & LIABILITY LIMITATION

      We do not guarantee uninterrupted, error-free, timely and secure website access at all times. We do not warrant that data obtained via our platform will be completely accurate.

      We may suspend website operation for maintenance indefinitely or shut down services permanently without prior notice.

      You explicitly acknowledge that your use of our website is undertaken at your own risk. All services and dietary supplement products are supplied on an “as is” basis, without express or implied warranties including merchantability, fitness for purpose and durability.

      Under no circumstances shall NEWVICA TECHNOLOGY CO., LIMITED, its directors, staff, partners, contractors and suppliers be liable for personal injury, lost profits, revenue losses, data loss, replacement costs or any direct, indirect, incidental or consequential damages arising from your use of our website and products, even if we have been notified of potential risks. Where Australian law prohibits liability exclusion, our liability shall be capped at the maximum legal limit permitted.

      SECTION 14 - INDEMNIFICATION

      You agree to indemnify and hold harmless NEWVICA TECHNOLOGY CO., LIMITED, its parent companies, subsidiaries, partners, management, employees and contractors against all third-party claims, demands and reasonable legal fees arising from your breach of these Terms, violation of applicable laws or infringement of others’ legal rights.

      SECTION 15 - SEVERABILITY

      If any clause within these Terms is ruled unlawful, void or unenforceable, the remaining provisions shall remain fully valid and enforceable under Australian law. The invalid portion will be severed without affecting the rest of the agreement.

      SECTION 16 - TERMINATION

      All debts and liabilities incurred prior to termination shall survive the expiry of this agreement.

      These Terms remain effective until terminated by either party. You may terminate the agreement by ceasing website use and notifying our customer service.

      If we reasonably determine you have breached any clause herein, we may terminate your service access instantly without notice, and you shall settle all outstanding payments accrued up to the termination date.

      SECTION 17 - ENTIRE AGREEMENT

      Our failure to enforce any provision of these Terms shall not constitute a permanent waiver of that right.

      These Terms, together with all published store policies, constitute the complete agreement between you and us, superseding all previous oral and written communications. Any ambiguous wording shall not be interpreted against the drafting party.

      SECTION 18 - GOVERNING LAW

      These Terms of Service and all purchase contracts shall be governed by and interpreted in accordance with the laws of the Commonwealth of Australia.

      SECTION 19 - AMENDMENTS TO TERMS OF SERVICE

      You may check the latest Terms of Service on this page anytime. We reserve the right to revise content by posting updates online; it is your duty to review changes regularly. Continued website use after revisions takes effect represents your acceptance.

      SECTION 20 - CONTACT DETAILS

      For enquiries regarding these Terms of Service, please email: service@bilivape.com

      Registered Company Address: Room 602, 6th Floor, Kai Yu Commercial Building, 2C Argyle Street, Mong Kok, Kowloon, Hong Kong Company Name: NEWVICA TECHNOLOGY CO., LIMITED

      Supplementary Purchase Terms (English)

      Terms & Conditions of Purchase

      By placing an order on our official website, you confirm your acceptance of the following purchase rules:

      1. Eligibility: Only customers aged 18 years and above are permitted to place orders;
      2. Product Description: All goods sold are Australian dietary supplements only. They are not pharmaceutical medicines and possess no therapeutic or medical curative effects;
      3. Pricing: All prices are listed in Australian Dollars (AUD) inclusive of Australian GST;
      4. Order Cancellation: Unpaid orders can be cancelled freely. Paid orders may be cancelled prior to shipment; once goods have been dispatched, cancellation requests will no longer be accepted;
      5. Policy Adjustment: We reserve the right to reasonably adjust commodity prices, delivery regulations and promotional activities without prior notification.