Privacy Policy
Introduction
At NEWVICA TECHNOLOGY CO., LIMITED, we attach great importance to the protection of your personal privacy. This Privacy Policy sets out how we collect, utilise, disclose and safeguard your personal data when you browse and purchase dietary supplements and health care products on our official website. By accessing and using our website, you acknowledge and agree to the data handling practices outlined within this policy. We strictly comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) to comprehensively secure your personal information.
1. Information We Collect
We only gather necessary personal information to complete order delivery, after-sales service and guarantee your smooth shopping experience on our health product store:
Personal Information
- Full name
- Email address
- Contact phone number
- Delivery shipping address
- Order history records
- Payment related information
Non-Personal Anonymous Information
We also collect non-identifiable browsing data for website optimisation: Browser type, IP address, visited pages, dwell time on our site
2. How We Use Your Information
Your personal data shall be utilised solely for the following legitimate purposes:
- Process, confirm and dispatch your orders, arrange logistics delivery of health supplements
- Respond to your consultations, enquiries and handle after-sales matters effectively
- Optimise website operation, interface and overall user shopping experience
- Send exclusive discounts, store updates and health-related promotional emails (only with your prior consent; you may unsubscribe from marketing newsletters at any time)
- Prevent online fraud, maintain account and transaction security
- Fulfil statutory legal and regulatory requirements
3. Disclosure & Sharing of Personal Information
We will never sell, trade or rent your personal information to any third parties for commercial gains. Limited necessary data sharing will only occur in the following scenarios:
- Authorised Service Partners: We share essential information exclusively with trusted third-party service providers bound by strict confidentiality agreements, including payment service institutions and logistics carriers, merely to complete your transactions and deliveries.
- Legal Requirements: We may disclose your data if mandated by Australian laws, court orders, or to safeguard our legitimate corporate rights and business interests.
4. Data Security Protection
We adopt standard industry security technologies and management protocols to protect your personal information from unauthorised access, tampering, leakage and improper disclosure. Please note that no online data transmission system can promise absolute network security.
5. Your Rights & Options
In accordance with Australian privacy regulations, you hold the rights below:
- Request access, amendment or deletion of your personal data stored on our website by contacting our customer service email
- Opt out of all marketing emails anytime via the unsubscribe link attached to promotional emails
- Adjust or disable cookie functions through your web browser settings
6. Cookies & Tracking Tools
We utilise cookies to improve your browsing experience, analyse website traffic and deliver personalised content related to our health supplements. You are entitled to adjust your cookie preferences freely via browser configurations.
7. Third-Party Website Links
Our website may embed hyperlinks leading to external third-party platforms. We take no responsibility for the privacy rules and data management practices of these external websites. We suggest you carefully check their privacy policies before submitting any personal details.
8. Revision of Privacy Policy
We reserve the right to revise this Privacy Policy at intervals. We will notify you of major content updates via email or website announcements in advance.
9. Contact Us
Should you have any questions, enquiries or requests regarding this Privacy Policy and your personal data protection, please get in touch with us: Service Email: service@bilivape.com Registered Address: Room 602, 6th Floor, Kai Yu Commercial Building, 2C Argyle Street, Mong Kok, Kowloon, Hong Kong
We sincerely appreciate your trust in NEWVICA TECHNOLOGY CO., LIMITED. Protecting your privacy remains our top priority.